CONTRACT SPECIFICATIONS 
Only one Registered User can be contractually tied to TNB for a premises at any one time. A Registered User can be the Tenant or the Landlord (organization or individual). 
 
DEFINITIONS:
Registered User = The occupant or owner of a premises who has signed an electricity supply contract with TNB 
Tenant = A person or party renting a premises by paying rent to the owner of the premises 
Landlord = Owner 
 
A) ELECTRICITY SUPPLY APPLICATION FOR A RENTED PREM 
Who can apply?
A Tenant or Landlord can apply as long as they bring the supporting documents needed. 



  
B) ASSOCIATED ISSUES 
Issues regarding Arrears, Cut of Supply, Change of Tenancy.
Q: Can the Landlord (not a Registered User) apply to cut the electricity supply of a premises still in use by a Tenant?
A: No. The Landlord has no right to apply for a cut because the contract is signed between TNB and the Tenant.
 
Q: If a new Tenant wants to apply for an electricity supply, can TNB request him/her to pay the bill arrears that has not been settled by the old Tenant? 
A: TNB cannot request the new Tenant to pay for the arrears or any amount of electricity usage that was from the old Tenant.
 
If the Tenant who is a Registered User leaves the premises with arrears in the electricity bills.
Q: Is the Landlord responsible for the bill arrears that haven’t been paid?
A: No. The Tenant who has left the premises has to pay the leftover amount. 
 
Q: Can the Landlord apply for a new electricity supply after the electricity supply contract with the old Tenant has been canceled? 
A: Yes
 
Q: Can the prior Tenant ask TNB to reconnect the electricity supply if he/she produces proof that the Rental Agreement is still valid, and pays for all the arrears? 
A: Yes, by making a new application and if the premises does not have a Registered User that has a contract with TNB. It is not possible if there is a Registered User that has a contract with TNB. 
 
Q: Can a Registered User apply for a temporary cut of electricity
A: A temporary cut of electricity supply is not allowed, whether you are a Registered User or not. Applying for it will result in the ending of the contract. However, an application for shutdown will be considered.
 
Q: A Tenant who is not a Registered User has left the premises with bill arrears that have not been paid. Is the Landlord, as a Registered User, responsible for the arrears? 
A: Yes, the Landlord, as a Registered User, is responsible for the arrears and may face the law by TNB.
 
Q: The Landlord is burdened by high electricity bills after a Tenant moves in. What can the Landlord do to avoid this? 
A: The Landlord, as a Registered User, has three options: 
• Before the Tenant moves in, the Landlord, as a Registered User, can prepare a Change of Tenancy document to make the Tenant responsible over unpaid bills, after an electricity supply contract has been made in the Tenant’s name. 
• If the Landlord does not want to do a Change of Tenancy agreement, he/she can register with myTNB to check the monthly usage and payment trending of the Tenant. 
• Come to Kedai Tenaga to check the account.
 
Q: Whom can I call for more information? 
A: Customers can contact TNB through many channels. Among them are: 
• Call/fax One Stop Engagement Centre 1-300-88-5454 
• E-mail tnbcareline@tnb.com.my 
• On the TNB website, go to Contact Us > Customer Care and click Submit Feedback or talk to a TNB customer service officer TNB at Chat With Us (or leave a message if offline) 
• Visit the nearest Kedai Tenaga
 
C) ISSUES IN ENDING A CONTRACT
Q: Can the Landlord who is a Registered User apply to cut the electricity supply and end the contract of a premises still in use by a tenant? 
A: Yes, because he/she is a Registered User and the party in contract with TNB.
 
Q: Can the Landlord who isn’t a Registered User apply to cut the electricity supply and end the contract of a premises still in use by a tenant? 
A: No, because the contract between TNB and the Tenant is still valid.
 
D: ISSUES IN CLOSING ACCOUNT
Q: Who can apply for account closing (ending of contract) with TNB? 
A: Only Registered Users can close an account.
 
Q: What is the process? 
A: The closing of an account can be done by notifying TNB at least 3 days (before the account closing date) through: 
1. mytnb.com.my 
2. Visiting any Kedai Tenaga 
3. Written notification (by post or handover at Kedai Tenaga)
 
E: MISCELLANOUS QUESTIONS
Q: If a premises that is rented is used for activities that violate the Electricity Supply Act, who is responsible for all claims made under the account? 
A: The Registered User is responsible, whether they are the owner or tenant of the premises. 
 
Q: If a Tenant that is a Registered User passes away, who will have to pay for the bill amount, including the current bill? 
A: The bill amount will be claimed from the heir.
 
Q: Can a Tenant request for Self Meter Reading (SMR) if he/she isn’t a Registered User?
A: Yes, on the condition he/she gets written permission from the Registered User. More information can be found on the TNB website
 
Q: Why is permission needed from the Registered User? 
A: Because all matters involving the account is the responsibility of the Registered User.
 
Q: Who can view the bill of the premises? 
A: Both Tenant and Landlord, as long as they sign-up for myTNB.


Moving house? This section tells you how to change the name of person paying the electricity bill of an existing TNB account. It is highly advisable to do so when there is a change of premise occupier, to avoid the liability of non-payment on the registered account owner.

Change of Tenancy (COT) 
Application by a customer who moves into existing residential premises with ready electricity supply
Target Customers: 

• Customer who has bought a house from previous owner
• Tenant who wants to register the rented property to be under his/her own name (previously under landlord’s name)
• Any customers who wish to register the premise under his/her own name for valid reason

Where to apply for Change of Tenancy?

1) Application On-line
Customer may apply for change of tenancy by filling in the e-form via myTNB Self Service Portal.

2) Application at TNB Kedai Tenaga nearest to your premise

• The move-in customer completes the Domestic Supply Application Form and Declaration Form (Owner or Occupier), and brings it to the Kedai Tenaga (Customer Service Centre). MyKad or Identification Document must be brought along as a proof of identity. Make payment for Processing fee (RM3 for LV, RM80 for MV/HV), Stamp Duty (RM10) and Security Deposit (depends on the premise category).
• The existing customer (the move-out customer) shall be contacted by TNB  to confirm his/her agreement to close his/her electricity account.
• TNB shall inform the move-in customer once the COT process is successful.

*Application Form and Declaration Form can be obtained at any Kedai Tenaga or be downloaded here:

• Electricity Supply Application Form (Domestic)
• Declaration Form (Owner) – Malay/English Version
• Declaration Form (Occupier) – Malay/English Version

Whether you are buying, selling, or just plain interested in real estate, connect with Penang Property Angel today for professional assistance.
 
TNB Billing Enquiries 1 300 88 5454 
tnbcareline@tnb.com.my 
Operating Hours: 7am – 11pm (Monday to Saturday)